Contributions of Philip Crosby

For development of quality, what it involves, the positive impact generated once the culture of quality is operating in a business where your management, the human factor involved has assessed its scope, can not be ignored valuable contributions, principles bequeathed Philip Crosby. His best known motto is "the call to achieve zero defects." "Quality starts with people rather than things" Today, Philip Crosby Associates is the consultant in Quality Management and experienced the largest in the world, which shows the "quality" of this guru of modern quality management is known, this American, was born in Wheeling, Virginia on June 18, 1926. His career began at a manufacturing plant in line where he decided that his goal would be to teach management in preventing problem which would be more profitable to be good at solving them. As a quality manager for Martin-Marietta, created the concept of zero defects. During his 14 years as corporate vice president for ITT, worked with many industrial and service companies around the world, implanted his pragmatic philosophy, and found it applicable in the world.

In 1979 he founded Philip Crosby Associates, Inc. (PCA), and during the next ten years turned it into an organization with 300 employees worldwide and $ 80 billion in profits in 1991 retired from PCA and founded Career IV, Inc. ., a company that provides lectures and seminars to help develop current and future executives. In 1997 bought the assets of PCA and established Philip Crosby Associates II, Inc. Now the college quality operates in 20 countries around the world. PCA II serves clients ranging from multinational conglomerates to small manufacturing and service companies, assisting with the implementation of quality improvement process. Philip Crosby lived in Winter Park, Florida with his wife Peggy. He spent summers at his other home in Highlands, North Carolina. In early 1998 he published his book, "Quality and Me" (his autobiography) and then "The Reliable Organization" at the end of 1999. Philip Crosby died in August 2001. He has written several books more than ten books in his career, the first (best seller) was "Quality is Free" or "Quality does not cost." Other important books have been "The absolutes of Leadership" or "The Absolutes of Quality."

For him, the four absolutes of quality are: Definition - System - Performance Standard - Measurement. Also bequeathed his steps of quality management according to their experience are: 1. Making a commitment in the direction or quality 2. Forming the team to improve quality 3. Train staff in quality 4. Establish quality measures 5. Evaluate the costs of quality 6. Raise awareness of the quality 7. Take corrective action 8. Plan 9 on zero defects. Celebrating 10 day zero defects. Set goals 11. Eliminate the causes of error 12. Recognize 13. Quality councils form 14. Repeat the process His seisC and three T, which are: C SIX OF CROSBY:

1. Comprensión2. Competencia3. Compromiso4. Comunicación5. Corrección6. THREE OF CROSBYTiempo ContinuidadLAS T - Talent - TesoroCrosby gives us further that all work is a process. This concept implies that each job or task should be considered not in isolation, but as part of an interrelated network in which it is multiplied trilogy follows: · Provider and supplies they provide. · Process work performed by each person. · Customers or users who receive the product or servicio.Para quality that is required on the inputs, at work and in the services or products meet the requirements to ensure proper operation at all. The quality, defined as "meeting requirements", is one of the principles proposed by Crosby.